Sales Inquiries
  • •  Distribution
  • •  Volume Purchases
  • •  Scheduled Delivery

  • (650) 618-5715
    • [email protected]

MyVivid Help

Find quick answers to your account and order related questions below.
Orders
• Has my order been shipped?
• When will my order ship?
• How much is my shipping?
• How do I track my order?
• What can I do if my shipment was incomplete, or I received an incorrect product?
• Can I return my order after it has been shipped?
•
•
My Account
• How do I edit my account information?
• What are my payment options?
• Can I have multiple shipping and billing addresses?
• Can I have multiple credit cards on file?
• What are my Shipping carrier options?
•
•
•
Shipping and Returns
•
•
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Payment and Billing
• How do I change my payment method?
• Do I have to pay sales tax?
• What if I have a question on my charges?
• How do I print a copy of my invoice?
• When will my credit card be charged?
•
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
•